Refund Policy

Last updated: October 30, 2026

BOTKIVA DIGITAL SERVICES LTD does not issue refunds, returns, exchanges or cancellations for any digital service or account balance top-up, under any circumstances.

Why

Our products are intangible digital services that begin delivery automatically and are consumed immediately after purchase, so they cannot be returned.

Before You Buy

Read the product description and price carefully.
Double-check the channel name or link you enter. Orders placed to an incorrect target are not refundable.
If you have questions, contact support before purchasing.

Technical Failures

If an order cannot be started due to a technical fault on our side, we will, at our discretion, re-deliver the service or credit the unused amount to your on-site account balance. This is not a cash refund.

Delivery

Services are delivered electronically; delivery normally starts within minutes and may take longer depending on volume. No physical products are shipped.

Disputes

Please contact us first via a support ticket or email; most issues are resolved within 24-48 hours. Unjustified chargebacks will result in account suspension.

Contact

BOTKIVA DIGITAL SERVICES LTD
[82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE]
Contact is available only through the Support (ticket) section on kivasmm.com.
Support tickets are answered within 24-48 hours.