Privacy Policy

Last updated: October 30, 2026

BOTKIVA DIGITAL SERVICES LTD ("we") respects your privacy. This policy explains what data we collect and how we use it.

1. Data We Collect

• Account data: username and a securely hashed password (we never store plain-text passwords).
• Order data: purchased services, target links/channel names, amounts and timestamps.
• Payment data: transaction IDs and amounts. We do not store full card numbers; card payments are processed by our payment provider.
• Technical data: IP address, browser information and security logs, including the date, time and IP address at which you accepted our Terms.
• Support data: messages and attachments you send to our support team.

2. How We Use Data

To provide and deliver services, process payments, prevent fraud and abuse, provide customer support, comply with legal obligations and defend against disputes and chargebacks.

3. Cookies

We use a strictly necessary, HttpOnly session cookie to keep you logged in and local storage for preferences such as theme. We use privacy-friendly analytics (Cloudflare Web Analytics) without advertising cookies.

4. Sharing

We do not sell your data. We share data only with service providers needed to operate the Service (hosting, payment processing, delivery providers) or when required by law.

5. Retention & Security

We retain data as long as your account is active and as required for legal, tax and dispute purposes. Data is stored on access-restricted servers.

6. Your Rights

You may request access, correction or deletion of your personal data by contacting us. Some data may be retained where required by law.

Contact

BOTKIVA DIGITAL SERVICES LTD
[82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE]
Contact is available only through the Support (ticket) section on kivasmm.com.
Support tickets are answered within 24-48 hours.